This Privacy Statement governs Personal Information we collect from our customers and online users ("you"), as well as information we automatically collect from your online visits (e.g. data collected via cookies). For the purposes of this Privacy Statement, "Business partner" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services or information. "Personal Information" means information that identifies you, such as your name, telephone number and email address.
Information We Collect
We may ask you to provide Personal Information when you
Use our websites;
Request quotes, services, support, downloads, trials, whitepapers or information;
Place orders for products or services or register for events or webinars;
Apply for financing;
Subscribe to newsletters, Technologent programs, promotional emails or other materials;
Apply for a job, submit your resume/CV or create a candidate profile; or
Contact us.
Personal Information we request may include your email address, name, home address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. Job applicants may be asked to provide information such as educational background, employment experience and job interest, and such information can be recorded and processed in different countries. We may also collect demographic information, such as your business or company information, age, gender, interests, and preferences. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.
We may collect information about your visits to our websites, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with Knowell Tech websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.
In order to offer you a more consistent and personalized experience in your interactions with Knowell Tech, information collected through one source may be combined with information Knowell Tech obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our Business Partners and other third parties.
Some Knowell Tech services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Knowell Tech and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company's privacy statement and other agreements with you.
How We Use Personal Information
Knowell Tech uses your Personal Information to:
Deliver the services and support or carry out the transactions you have requested;
Send communications to you, such as product safety information, your transaction status including order confirmations, information about particular Technologent programs in which you have chosen to participate, information about products and services available from Technologent and its subsidiaries, promotional offers and surveys;
Facilitate communications from Technologent Business Partners;
Customize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
Prevent fraud and other prohibited or illegal activities;
Protect the security or integrity of our website(s), our business(es), or our products or services; or
Otherwise, as disclosed to you at the point of collection.
Personal Information collected may be stored and processed in the United States or any other country in which Knowell Tech or its subsidiaries or Business Partners maintain facilities.
Disclosing Personal Information
We may share your Personal Information with subsidiaries or Business Partners to carry out transactions you request, or to make our business or that of our subsidiaries more responsive to your needs, which includes our subsidiaries providing you with information about Knowell Tech, and Knowell Tech-branded products and services. These communications may include requests relating to Knowell Tech and Knowell Tech-branded products or services or offers. We will only share your Personal Information with Business Partners who agree to protect your Personal Information and use it solely for the purposes set forth by Knowell Tech.
In addition, Knowell Tech may share your Personal Information with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents (“Channel Partners”), for the limited purposes of selling, marketing or providing support for Knowell Tech products and services.
We may also disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if Knowell Tech (or a part of Knowell Tech) is sold or merges with another company; or if Knowell Tech reasonably believes it is necessary to protect Knowell Tech, its customers or the public.
Except as described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.
How You Can Access Your Information
Knowell Tech wants to help you keep your Personal Information accurate. If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, please send a written request to security@KnowellTech.com or the postal address provided at the bottom of this Privacy Statement.
How We Secure Your Personal Information
Knowell Tech takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
using encryption when collecting or transferring sensitive information, such as credit card details;
limiting physical access to our premises;
limiting access to the information we collect about you;
ensuring that we and our Business Partners have appropriate security safeguards to keep personal information secure; and
where required by law, destroying or de-identifying Personal Information.
Collection and Use of Children's Personal Information
Knowell Tech takes children's privacy seriously. We do not knowingly collect personal information from children under the age of 13 through our websites. If you are under 13 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.
How We and Our Partners Use Cookies and Web Beacons
Knowell Tech websites use Knowell Tech and third-party "cookies" to enable you to sign in to our services and to help personalize your online experience. These technologies and the information collected about you may also be used to track your activity across multiple devices. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.
A cookie is a piece of text that is placed on your computer's hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many browsers are set to accept cookies by default. You have the ability to accept or decline cookies as you prefer. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Knowell Tech websites and services that depend on cookies.
Changes to This Privacy Statement
We will occasionally update this Privacy Statement. If we make changes to this Privacy Statement or make any material changes to how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement's effective date, included at the end of this section. We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.